سياسة الاستبدال والاسترجاع

Return Policy: Kandine Store team shows great interest in selecting the best products according to high standards, and we also pay attention to storage, shipping, and delivery methods, as we package products at the highest level to ensure their safety during shipping. In case the product arrives damaged due to shipping factors, we are committed to returning and replacing the product with a sound one according to the conditions below. Return Conditions: - Report product damage due to shipping immediately upon receipt and document this by sending a photo of the product to the customer service number. - The package must not be opened. - Return the package within no more than 3 days. - Deliver the package to the return courier in the same condition as upon receipt. - Chocolate products are not accepted for return or exchange except in case of damage due to shipping. - After the damaged product reaches us and its condition is verified, the replacement product will be shipped immediately. If you wish to refund, we will refund the amount within no more than 7 working days. - If a different product is requested from the returned product, the price difference will be calculated as an increase or decrease. Exchange Policy: Our valued customers can exchange products purchased from the website within three days of purchase, provided they are in their original condition. The customer bears all additional shipping costs. Chocolate products are excluded from exchange. Customer Service: Through customer service on WhatsApp +966536018268, we will provide full support to our valued customers and fulfill all your requests through a distinguished team capable of responding and resolving any issues you may face. Order Cancellation: If you wish to modify or cancel your order, this will be possible unless the order has already been shipped, as once the order is shipped, you cannot modify or cancel it.